Refund Policy

All products sold on GrassAccord are digital fragrance formulas delivered by email. Because the information in a formula cannot be returned once it has been seen, a purchase can be refunded until you download the file for the first time.

Eligible for a refund or exchange

Not yet downloaded: if you have not downloaded the formula file from your download link, you may ask for a full refund while the link is still valid (7 days, or longer by membership tier), even if the email has already reached you. We check this against our download records.
Not delivered: if you have not received the file within 48 hours of payment and we cannot resend it.
Defective file: if the file cannot be opened or is materially incomplete and we cannot fix it.
Duplicate purchase: if you accidentally bought the same formula twice, we refund the duplicate.

Not eligible for a refund

Any formula whose file has been downloaded, even once, except in cases 3 and 4 above.
Change of mind, or personal preference about the resulting scent.
Results that depend on your raw materials, measuring, dilution or maceration.
Any formula obtained with a The 7th Accord or The Grand Accord coupon. These are $0 orders and are not refundable.
Amounts covered by a voucher or by mileage are never paid out in cash. If a refund is approved, only the amount paid by card is refunded; a voucher or mileage used on the order is handled as set out in our Terms of Service.

How to request

Email perfumer@grassaccord.com with your order number and the reason. We reply within 2 business days. Approved refunds are returned to the original payment method.

Seller: Global Scent Solutions LLC, 8 The Green, Ste R, Dover, DE 19901, United States