GrassAccord
A private consultation salon in a white perfumery maison: two ivory armchairs, a formula ledger and an ivory box tied with a purple ribbon

Private Concierge · One to one

Your private
concierge.

A one-to-one salon for our members. Every request is read by a perfumer and answered personally — about a formula, your files, a reservation, or anything else.

Members onlySign in to open a request — free, no password.

Perfumer’s question · one to one

A question for the perfumer

Ask one of our professional perfumers anything about perfumery — your own accord, a reformulation, a substitute material, a regulation. Each question is reviewed personally and answered one to one as a structured written report (PDF), in about a week.

  1. 1

    Choose your answer’s language

    Your report is written in the language you choose.

  2. 2

    Write one question

    One question credit is used for each question.

  3. 3

    Receive your report

    A structured PDF report in about a week, here and by email.

Buy a credit · $50

How may we help?

How we look after you

A perfumer reads every request

Not a bot, not a script — your question goes to the people who compose the formulas.

Answered in your language

English, 日本語, 한국어 or 中文 — our replies and emails follow the language you use with us.

A number for every request

Each request gets its own number and a written confirmation by email, so nothing is ever lost.

A reply on a promise

Within 2 business days for every member — within 24 hours from Platinum Elite.

Your history, kept for you

Every request, reply and reservation in one private salon, kept for three years.

Private by design

Just an email and a nickname. Conversations are never shared and never used to train AI.

How a request is handled

  1. 1

    Write in your salon

    Choose a subject, link a reservation if you like, and write freely.

  2. 2

    Request N°

    Your request is numbered and confirmed by email at once.

  3. 3

    A personal reply

    A perfumer answers — here in your salon and by email, in your language.

Become a member — it is free.

Your private salon, The 7th Accord stamp card and Vetiver membership. No password: sign in with Google or a code by email.

Quick answers
Do I need to give my real name?
No. All we need is an email address and a nickname of your choice — no real name, no address, no phone number, no password. Your nickname is what we greet you with and what appears in your account. To protect our perfumers, each formula PDF carries your nickname and email address in small print, so a shared copy can be traced; we never show them to anyone else, including the friends you invite.
Do you sell perfumes, fragrance oils or samples?
No. We only sell fragrance formulas (recipes) as digital files. No perfume, fragrance oil, raw material or sample is ever shipped.
What exactly do I receive?
A PDF listing every ingredient in the formula and its proportion, together with the recommended concentration. Right after payment we email a secure download link to the address you enter at checkout. Each link works for 7 days and up to 3 downloads (longer for Gold Elite members and above).
Are the numbers grams or millilitres?
Neither. Proportions are written as parts per 100 (mass percentage). Decide how much fragrance oil you want to make and calculate the weight of each ingredient from it. Always weigh on a scale; never measure by volume or drops.
I am a beginner. Can I use the formulas?
Yes, if you already know how to weigh, dilute and macerate ingredients. The formulas do not include step-by-step lessons.
Are your formulas copies of famous perfumes?
No. Every formula is an original GrassAccord composition and is not affiliated with, or a copy of, any fragrance brand.

All questions (13) →

Not a member? Write to us at perfumer@grassaccord.com — we reply within 2 business days.

Global Scent Solutions LLC (Delaware, United States) · 8 The Green, Ste R, Dover, DE 19901, United States

Concierge | GrassAccord